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Tier 3 Support Escalation Engineer

Bellevue, WA 98004

Posted: 03/06/2019 Job Number: 773

2rbConsulting is looking to hire an experienced Tier 3 Support Engineer for a rapidly growing team in the Bellevue, WA. The individual in this role will be responsible for resolving complex technical issues by taking on highly technical and escalated cases from the organization’s support team.

We’re seeking highly motivated individuals who can operate independently and thrive on solving complex problems for the organization’s customers.

Overall Responsibilities:

  • Responsible for supporting customers via email and phone with strong writing skills and excellent phone manner
  • Serve as the subject matter expert on the company’s core and Premium application, API, and various apps & integrations
  • Assist in developing simple automation scripts and automation libraries for use by customers, and integrators
  • Responsible for handling escalated cases from the Support team with a high sense of urgency, ownership, and follow through
  • Understand, research, reproduce, and solve technical issues
  • Identify process gaps or inefficiencies and assist in building tools and scripts to fill them

Overall Qualifications:

  • Must have excellent written and verbal communication skills, and extensive prior customer-facing experience
  • Extensive prior work experience supporting customers via email and phone
  • Strong familiarity with cloud applications and exp. with HTML, CSS, and one or more programming languages (JavaScript, Python, Ruby, Java, C#, etc.)
  • General expertise in RESTful APIs and ability to understand, evaluate and discuss technical integration scenarios and architectural concepts
  • Strong desire to quickly ramp up on new technologies, languages, and frameworks
  • Strong ability to work independently or collaboratively in a fast-paced environment
  • Bachelor’s degree is preferred, Computer Science or Engineering degree is a plus

If this opportunity sounds like a good match for you, please submit your resume for immediate consideration! Candidates must also be local to the Greater Seattle area. Please no third-party candidates!  

Aaron Wolfe

Aaron is a Technical Recruiter whose core focus is to build interpersonal relationships with everyone he works with. Along with his dedication to matching his candidates with the best opportunity, his ability to understand their interests and skills has helped him gain the trust of every candidate he places!

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