Technical Support Specialist

Bellevue, WA 98004

Posted: 02/05/2021 Industry: Technical Support Job Number: 1067

Job Description

2rbConsulting is hiring several Technical Support Specialists for a rapidly growing team in Bellevue, WA. We’re seeking highly energized individuals who have a passion for solving problems and providing outstanding support. This organization welcomes and encourage individuals to take an active role in realizing the vision of the company while also promoting personal and professional growth.

Overall Responsibilities:

  • Responsible for resolving customer issues via channel (chat, community, web, and phone)
  • Responsible for identifying and escalating when issues are out of scope
  • Recognize trends and service impacting events and escalate properly
  • The person in this role will be responsible for identifying and documenting new support issues or product bugs
  • Utilize defined processes, policies, and technical troubleshooting workflows

Required Qualifications:

  • 1-2+ years of experience in a technical customer service support setting, with a strong preference for operating in a technical space with high degree of critical thinking and problem solving preferred
  • Strong writing skills and an excellent phone manner are critical to the success in this role
  • Previous customer-facing service or support role experience is a huge plus
  • Must have a strong sense of commitment to resolving customer issues on the first contact
  • Strong ability to follow documented procedures and instructions
  • Must be a self-starter with proven ability to work proactively and independently
  • Excellent communication skills – writing, speaking, and listening are required
  • Must be detailed oriented with good documentation skills
  • Individuals in this role must have a commitment to excellence: willing to accept constructive feedback, and drive toward continuous improvement
  • Must be able to consistently strive to meet and exceed
  • Performance goals in areas like customer satisfaction, quality assurance, and attendance

If this opportunity sounds like a good match for you, please submit your resume for immediate consideration! 

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