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Support Content Manager

Bellevue, WA 98004

Posted: 05/29/2019 Job Number: 830

2rbConsulting is looking to hire an experienced Support Content Manager for a rapidly growing team in Bellevue, WA. The individual in this role will be responsible for delivering concise and easy-to-read content to ensure that new technical content is well written.

Overall Responsibilities:

  • Responsible for the following deliverables: Technical articles for the organization’s help website, announcements, posts, or responses in the company’s community, and internal process documents
  • Review and compile internal change requests and customer feedback
  • Refine specification documents and internal technical FAQs and use the information to create quality customer-facing content
  • Responsible for tracking and reporting project assignments and schedules
  • Work closely with Subject Matter Experts to ensure technical accuracy and work towards hard deadlines

Overall Qualifications:

  • Must have a minimum of 2+ years of exp. writing or editing content for a variety of audiences on the web
  • Strong understanding and ability to use HTML formatting
  • Strong understanding and experience with content strategy. KCS certification is a plus
  • Exp. creating screen shots and/or visual diagrams to promote understanding of complex ideas
  • Exp. with Photoshop or an equivalent image compositing tool is highly preferred
  • Strong organizational skills with the ability to perform basic project management and prioritization tasks
  • Experience using one or more content management systems (experience using Drupal is a plus)
  • Must have excellent written and verbal communication skills, along with excellent editing skills
  • BA in English, Technical Communication, or a related discipline (or equivalent experience)
  • Sense of humor is highly preferred!

If this opportunity sounds like a good match for you, please submit your resume for immediate consideration! Candidates must also be local to the Bellevue, MA area. Please no third-party candidates!

 

 

Jeff Graves

Jeff is a dynamic, results-focused full life-cycle recruiter with a commitment to a client service and creative recruitment. Jeff has had nearly 20 years of success locating, identifying, and closing top candidate talent, with a special emphasis on hard-to-fill positions. His strength is in building and maintaining authentic long-term candidate and client relationships.  

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