2rbConsulting is looking to hire an experienced Microsoft Dynamics Consultant expert to partner with our client. This is a remote opportunity.

Overview:

We’re seeking candidates who have a passion for new innovative technology and for driving customer transformation. This person should have the ability to communicate with a variety of audiences and should have strong presentation skills. The ability to lead and motivate technical communities is also important for this role, along with being able to demonstrate effective balance between business and technical acumen.

The person in this role must be able to handle critical customer issues and evaluate end-user business requirements, while translating them into technical specifications and developing and implementing the appropriate technical solutions.

Overall Qualifications:

• Dynamics 365 Customer Engagement (Sales, Customer Service, Marketing) experience in a similar consulting role
• Must have strong written and oral communication skills
• Software development experience in all or some of the following solutions to include implementation and support:
  • Dynamics 365 Customer Engagement Platform:
    • Dynamics 365 for Sales
    • Dynamics 365 for Marketing
    • Dynamics 365 for Customer Service
  • Azure SQL / Azure AD
  • Microsoft Dynamics CRM

Additional Skills:

• Dynamics 365 Customer Service implementation and configuration experience
• Ability to conduct workshops, collect business requirements and translate customer needs into user stories
• Azure Dev Ops experience and usage experience
• Functional expertise in customer service:
  • Case Management
  • Knowledge Management
  • Project Service Automation
  • Ability to configure, demo and manage meetings in a client facing environment
  • Ability to design, document and build functional design documentation

If this opportunity sounds like a good match for you, please submit your resume for immediate consideration!