Incident Analyst

Seattle, WA 98134

Posted: 05/31/2019 Job Number: 834

2rbConsulting is looking to hire an experienced Incident Analyst for a contract role in Seattle, WA. The individual in this role will primarily be responsible for the coordination, escalation, and communication resolution of system restoration incidents.

Overall Responsibilities:

  • Responsible for the Incident Escalation process, content and results
  • Coordinate support efforts through incident command & control bridge
  • Responsible for identifying and reporting trends and progress
  • Ensure incidents that are not immediately resolved are appropriately escalated to service owner
  • Review proposed tool enhancements for best practice applications
  • Interface with other processes ensuring resources are sufficient and properly allocates
  • Ensure timely, clear communication regarding system restoration issues with appropriate stakeholders

Overall Qualifications:

  • Must have a minimum of 5+ years of relevant experience
  • 5+ years of experience facilitating crisis bridge lines
  • 5+ years of incident resolution and root cause analysis experience
  • Strong familiarity with incident management processes
  • Must have broad technology knowledge of servers, databases, networking, etc.
  • Strong knowledge of Incident, Problem, Change, and Knowledge Management practices (ITIL)
  • Must have strong proven interpersonal skills & able to work well with individuals at all levels
  • Detail-oriented and strong problem-solving skills, with the ability to analyze a situation for potential future problems
  • Available for on-call coverage 24x7, to support off-hours work as required
  • Must have excellent written and verbal communication skills

If this opportunity sounds like a good match for you, please submit your resume for immediate consideration.

Michelle Thomas

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