Customer Service Representative

Redmond, WA

Posted: 07/09/2019 Industry: Help Desk Job Number: 862

2rbConsulting is looking to hire an experienced Customer Service Representative for a role in the Greater Seattle Area. In this role, you will be responsible for the providing support to both internal and external customers on all issues.

Overall Responsibilities:

  • Provide support for the registration, reporting, and billing issues the organization’s stakeholders face
  • Responsible for troubleshooting, analyzing, escalating, documenting, and communication to the various stakeholder communities as appropriate for each service request or task
  • Document all bugs to Engineering teams and participate in meetings to drive issues and bugs to resolution
  • Take on appropriate case load of issues while maintaining those issues at high levels of satisfaction
  • Communicate to all customers and stakeholders in a clear and professional manner
  • Identify gaps and drive process improvement when old process documentation is out of date

Overall Qualifications:

  • Must have prior experience in a customer support role
  • Must have excellent written and verbal communication skills
  • Strong qualitative and quantitative data analysis skills
  • Must be able to communicate with customers and stakeholders in a clear and professional manner
  • Experience documenting bugs/issues and representing those in meetings
  • Results and action oriented. Someone who is highly organized with great attention to details
  • BS/BA degree is highly preferred

If this opportunity sounds like a good match for you, please submit your resume for immediate consideration! Candidates must be local to the Greater Seattle Area.


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